Warranty & complaints

We give our products and logically we do our best to deliver them to you in top condition. Yet it sometimes happens that an order breaks during transport or that something else happens so that you can claim warranty.

From a legal point of view, you are obliged to report this within two months of discovering the lack of us. If the defect falls within the warranty, we will provide repair or replacement for free.

Complaint

It is always possible that something is not entirely as planned. We recommend that you first report complaints to us by emailing info@fleursupreme.be. If this does not lead to a solution, it is possible to register your dispute for mediation through the Webwinkelkeur Foundation via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

From 15 February 2016 it is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found on http://ec.europa.eu/odr. If your complaint is not yet processed elsewhere, you are free to submit your complaint via the European Union platform.